Frequently Asked Questions
Everything you need to know about shopping with Oliver Spencer.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Where are your products manufactured?
We are committed to ethical production. The majority of our collections are manufactured in modern facilities across the UK and Portugal, ensuring high quality and fair labor standards.